return policy:

Due to the nature of the products (baby goods) and the one-on-one fitting experience that you receive, all sales are final. During your fitting, we are taking our time to ensure you purchase the best carrier for you and your baby. However, unopened and unused merchandise with all tags still attached may be exchanged for store credit within 15 days of purchase. 

What you get when you shop local, rather than online, is FREE in-person follow-up help. 

Enjoy FREE DOMESTIC USA SHIPPING on wrap purchases over $100!